What is your warranty?
Kamik products carry a one-year warranty on manufacturing defects. If you think your Kamik footwear is defective, please contact us via our "I have a defective product" subject line in our "contact us" form. Please note that this warranty does not cover products that have been damaged by misuse, accident, modification or unauthorized repair, natural wear of materials over time or purchased from a third-party seller that is not an authorized Kamik dealer. PLEASE NOTE: if an after market waterproofing spray or substance is applied to the product, the warranty is now void. You will no longer be covered under the Kamik warranty program.
What do I do if I have a defective product?
If you believe your Kamik footwear is defective, the best and fastest way to resolve the issue is to bring it back to the store you bought it from. If that isn’t possible, please choose subject line "I have a defective product - Kamik boots" on our "contact us" form along with a scanned copy of your sales receipt, your contact information, a brief description of the problem and a photo of the product showing the problem area. Please allow 15 business days for us to respond, while we investigate. If you have a defective jacket or pants please select "I have a defective product - Kids Apparel" or "Adults Apparel"
What is your return policy?
We want you to be completely delighted with your online purchase from www.kamik.com. If you are not 100% satisfied for any reason, you may return the item(s) for a full refund. We accept returns by mail for up to 30 days after your order date. Items must be unworn, in its original packaging, including affixed hang-tags and accompanied by the “Return Form”.
How do I initiate a return?
Log in to your account and choose "My returns". The status of your return will be updated as the process flows. If you checked out as a guest, simply follow the instructions below.
How to Return a Product by Mail
Simply mail your unworn merchandise in its original packaging along with the completed return form provided in your shipment. • On the Return Form, please indicate the product, the reason code and the quantity of each item you wish to return. • Peel off the enclosed return label and affix the label to your return package. If you are using the original shipping bag, please ensure that you remove or apply the return label over the original shipping label. • We recommend that you choose a return shipping method that gives you the ability to track your return shipment. We are not responsible for packages not received if sent via a non-traceable carrier. • Please note, all shipping costs, including those incurred for returns are non-refundable. We will not accept C.O.D. deliveries
Refunds will be applied to the same credit card as the original purchase. Refunds include the amount you paid for the item(s) along with any sales tax which was charged at the time of purchase. Shipping fees and sales tax on shipping cannot be reimbursed, unless an item is defective/damaged or there was a fulfilment error (see return form provided in your shipment).
Unfortunately, we do not have an exchange program; please follow the above steps to return an item(s). To place a new order, visit us at www.kamik.com.
Damaged product or Fulfilment Error
If you received a defective/damaged product or have an order fulfilment error, please contact us via our contact us form. Please include your order number and a description of the problem in your email. *Please note: Orders with multiple items may be shipped separately. In the event that your order is shipped in multiple packages, shipping fees will only be billed once.