Frequently Asked Questions

Promo codes must be applied at checkout.
Once the order is placed, codes can’t be added afterward.

Yes—orders of $129.99 or more shipped within Canada qualify for free shipping.
The threshold is calculated before taxes and shown in your cart.
Hit it, and shipping’s free.

Items discounted at 30% or more are considered final sale.
They’re not eligible for returns or exchanges.

Sometimes, yes.
Reach out through our contact form and include your order number.

Check the size chart on the product page.
If you’re between sizes, factor in socks or liners.

Most of our boots fit true to size.
That said, fit can vary slightly by style.
When in doubt, the size chart is your best bet.

Some models are available in wide widths.
Half sizes are generally not offered.
Fit details are listed on each product page.

Yes. Liners take up space, especially with thicker socks.
Sizing up may be a better option if you plan to use them.

You can track your order using the link in your shipping confirmation email.
If tracking hasn’t updated yet, that happens. Some carriers are slow to scan.
If it stays that way after a few business days, contact us.

The confirmation email is sent to the same email address used when placing the order.
Check your spam or junk folder.
If it’s still missing, contact us through the form using that same email address.

Check around your delivery location and with neighbours.
If it’s still missing, contact us with your order number.

If the order hasn’t shipped yet, sometimes.
Once it’s shipped, changes aren’t possible.
Contact us as soon as you can through the form.

Within Canada, kamik.com normally offers standard ground shipping via Canada Post.
During service interruptions (such as strikes), Canpar or another partner carrier may be used.
Shipping is free on orders over $129.99, excluding Nunavut, Yukon, and the Northwest Territories.
For orders below this amount, standard shipping fees apply and are shown at checkout.
Our Canadian site currently ships within Canada only.
Orders from outside the country aren’t accepted at this time.P.O. Box addresses can’t be used for delivery when shipping with Canpar.
For full details, please see our Shipping & Delivery Policy or reach out through our Contact page.

Clean them regularly with lukewarm water.
For fabric boots, a mild soap can be used.
Always air dry and avoid direct heat.

No.
Neither boots nor liners should go in the washing machine.
Heat and agitation can damage materials.
Hand cleaning only.

Rinse off dirt, salt, and residue with lukewarm water.
For fabric boots, you can use a mild, pH‑balanced soap if needed.
Remove liners when possible and let everything air dry fully.

Let them dry at room temperature, away from heaters or fireplaces.
Removing liners helps.

For any repairs, we recommend seeing a cobbler.
DIY fixes, glue, or modifications can damage materials and may void the warranty.
When repairs are needed, a cobbler is the safest option.

We do not recommend using waterproofing sprays, chemical treatments, or coatings.
These products can damage materials and affect product performance.
Their use may also void the warranty.

The recycling program applies to select eligible products only.
Requests must be submitted through the recycling form, with basic details and photos.
If approved, a credit may be issued.
Each request is reviewed individually.

Yes, for select models.
Availability varies by product.
If it’s available, it’s listed online.

If your boot is designed to have a removable liner or insole, replacements may be available.
If it’s not listed on the website but the liner is removable, contact us through the contact form with your boot model.

Some replacement parts may be available, depending on the product.
If it’s not listed on the website, please contact us through the contact form with your boot model.
We’ll check what’s possible.

Reach out through the return and warranty form with clear photos of the product and your proof of purchase.
We’ll review the request and let you know the next steps.

A manufacturing defect relates to materials or construction.
Normal wear comes from use, time, or conditions.
If it’s unclear, we assess it case by case.

The warranty is valid for one (1) year from the date of purchase.
It covers manufacturing defects.
The use of waterproofing sprays, chemical treatments, or non‑recommended products may damage materials and void the warranty.
Full details are outlined in our warranty policy.

Proof of purchase is usually required.
Without it, a warranty claim may not be possible.

Returns are accepted within 30 days of receiving your order.
Items must be unworn, clean, and in their original packaging.
Final sale items (30% or more) are not eligible.
No exchange.

Start your return through the return form, using the same email address used at checkout.
Once the item is received and processed, the refund is issued to the original payment method.
The delay is generally 3 to 5 business days.